These are the questions most people ask before they write to us. If yours isn't here, our inbox is open — we answer within one business day.
PengoType uses the built-in iOS Vietnamese · Telex keyboard. Add it once and every drill composes diacritics as you type — no custom SDK, no weird input layer.
Full walk-through with combos and tone marks → /telex
On iOS tap Sign in with Apple on the Profile screen. On the web use email or Google. Progress merges the first time you sign in — nothing local is lost.
Signing out reverts the app to a fresh anonymous state on that device. Your cloud progress returns the next time you sign in.
Premium unlocks the full phrase bank, the Tone Heatmap, and the lyric-week leaderboards. $5/month or $79 lifetime (founder pricing while seats last).
Web: manage or cancel any time at /premium. Stripe handles billing.
iOS: manage subscriptions at Settings → [Your Name] → Subscriptions. Lifetime is a one-time purchase — nothing to cancel.
On iOS: Profile → Dev → Reset progress clears every engraved phrase, streak, and session on that device. If you are signed in, the server copy is untouched — sign out first for a clean slate.
Email privacy@pengotype.com from the address tied to your account. We issue a hard delete within 24 hours — profile row, progress, session log, every badge. See the full privacy policy for the specifics.
Write to support@pengotype.com with a short description and a screenshot if you can. For incorrect translations, include the exact phrase and what you'd expect instead — we fix and push within a week.
Same inbox — support@pengotype.com. Tell us what would make PengoType part of your daily practice. Premium users' requests jump the queue.
last updated · 2026-04-23